Privacy Policy

At Ascend SME Consulting, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website www.ascendsme.com.

1. Who We Are

Ascend SME Consulting is a UK-based consultancy specialising in operational excellence and business growth. If you have any questions about this policy or how your data is handled, you can contact us at:

Email: info@ascendsme.com
Website: www.ascendsme.com

2. What Information We Collect

We may collect and process the following types of personal data:

Contact information – such as your name, email address, phone number or business name when you complete a contact form or subscribe to our newsletter
Usage data – including IP address, browser type, pages visited, and the time and date of your visit, typically collected through cookies and analytics tools
Any additional information you voluntarily provide, such as during consultations or webinar registrations

3. How We Use Your Information

We use your information to:

Respond to your enquiries and provide services
Send you relevant updates, newsletters or marketing communications (you can opt out at any time)
Improve our website, services and user experience
Comply with legal and regulatory obligations

4. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

Consent – when you sign up for our newsletter or submit a contact form
Contract – when we provide services or respond to enquiries with the intent of entering into a contract
Legitimate Interests – to run and improve our business and website
Legal Obligation – when required to comply with the law

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to secure your data and protect it against unauthorised access, loss or destruction. Your data is stored securely and only accessible to authorised personnel.

6. Sharing Your Information

We do not sell your data. We may share it with trusted third parties who provide essential services to us, such as email marketing platforms or website analytics, under strict confidentiality agreements and only for the purposes outlined above.

7. Cookies and Analytics

Our website may use cookies to enhance your experience and collect anonymised usage data via tools like Google Analytics. You can manage your cookie preferences through your browser settings.

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain types of processing
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)

9. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website, and we encourage you to review it periodically.

Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please email us at:
info@ascendsme.com

Would you like a matching Cookie Policy or a Terms of Use section for your website as well?